2002 VW Jetta

Hello,

An unusual thing happened yesterday.
Perhaps it is usual for you - but it is mentally aggravating for me.

A woman caller called.
She did not bother to introduce herself.

She proceded to say;
"I have a question for you".

"I have a 2002 VW jetta.
The window has dropped down."

"I understand that it is a common failure."

"What is wrong with it.
What part or parts need ordered."

"Make it so - so that I get this handled immediately -
Without you ever taking the assembly apart to see
what the problems are."
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My reply was that:
She needed to bring the vehicle to the shop.

That the door panel must be removed.
That the underlying fault must be identifed.
That the window regulator may need renewed completely ...
or that there may be other issues in hand.
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It was as if - I was talking to a wall.
Or at least another language - which she had no interest
in understanding.

After a split moment of no silence ...
she started rattling on again.

I finally had to say ...
You are asking more than a human being can give.

Bring the vehicle to our shop for evaluation.
Then we can really discuss the final costs.

Not good enough of a response.
****************************.

The more she talked ...
The less I wanted to work for her.
and we will not - I guess ever see her.
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She was someone who wanted to talk the work to death.
And
Wanted to know the end of the story -
Before even the first page was written.

I guess that I am saying here >
That the process does not change > ever.

Bring the vehicle.
Wait until it is checked.
Order the needed parts.
Install the replacements.
Verify proper operating conditions.
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Renew any other defective pieces or parts
that now show slowed or poor job performance.

(Not everything is caught - the first time around.
Some times it takes 2 orders,
And 2 efforts to make a decayed condition - better.
**********************************************.
Verify the now repaired conditions are fully functional.

Make the bill - for all that it took to do the job.

Not some mythical - magical pie in the sky estimate
That has nothing to do with what is right or wrong,
with defective or decayed hand holding inter connected components.

If performing service work on today's generation of
automobiles - no matter what continent they were
manufactured and sold on - was truly an easy task;

Then No caller would need a qualified - experienced
personal assistant to help them with their problems.

The owners could wave thier magic wands ...
And say make it so - I command it.

And do it all themselves - without inflicting themselves
on those of us - who pride ourselves in doing a difficult
job - every day - well done.

"Well done, thou good and faithful servant.
is the only real reward that I will have at the end of it all."


Rowan Cook
A Proud Sponsoring member of
http://iatn.net
http://europeanimportcar.com

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